Flight
cancellation notice to Alitalia
passengers pursuant to Regulation
(EC) N. 261/04
1.
Applicability
The following rules shall apply:
A. in the event of the non-operation
of a flight which was previously
planned to be operated by Alitalia
and in which at least a place was
reserved
B. in respect of Alitalia flights
departing from an airport in the
European Union, and flights operated
by Alitalia departing from an airport
in a third country to an airport
in the European Union (unless you
received benefits or compensation
and were given assistance in that
third country)
C. on condition that you have a
confirmed reservation on the flight
concerned
D. only to passengers traveling:
- not free of charge or at a
reduced fare not available directly
or indirectly to the public
- with tickets issued under
a frequent flyer programme or
other commercial programme by
an air carrier or tour operator
E. when Alitalia is the operating
carrier of the flight concerned
pursuant Regulation EC 261/2004
of the European Parliament and of
the Council of the European Union
2. Rules for Compensation
and Assistance
If your flight is cancelled, Alitalia,
in addition to an explanation concerning
possible alternative transport,
will offer you the following assistance:
I. A choice between:
- reimbursement within seven
days (in cash, by electronic
bank transfer, bank orders or
bank cheques or, with your signed
agreement, travel vouchers and/or
other services) of the full
cost of your ticket, at the
price at which it was bought,
for the part or parts of the
journey not made, and for the
part or parts already made if
the flight is no longer serving
any purpose in relation to your
original travel plan, together
with, when relevant, a return
flight to the first point of
departure, at the earliest opportunity;
or
- re-routing, under comparable
transport conditions, to your
final destination, at the earliest
opportunity; or
- re-routing, under comparable
transport conditions, to your
final destination at a later
date at your convenience, subject
to availability of seats.
II. In addition, Alitalia
will offer you, free of charge:
- meals and refreshments in
a reasonable relation to the
waiting time; and
- two telephone calls, telex
or fax messages, or e-mails;
and
- in the event of re-routing
in connection with your cancelled
flight, if the reasonably expected
time of departure of the new
flight is at least the day after
the departure as it was planned
for the cancelled flight:
(i) a hotel accommodation in
cases:
- where a stay of one or
more nights becomes necessary;
or
- where a stay additional to
that intended by you becomes
necessary; and
(ii) a transport between the
airport and place of accommodation
(hotel or other).
III. Moreover, except when:
- you are informed of the cancellation
at least two weeks before the
scheduled time of departure;
or
- you are informed of the cancellation
between two weeks and seven
days before the scheduled time
of departure and are offered
re-routing, allowing you to
depart no more than two hours
before the scheduled time of
departure and to reach your
final destination less than
four hours after the scheduled
time of arrival; or
- you are informed of the cancellation
less than seven days before
the scheduled time of departure
and are offered re-routing,
allowing you to depart no more
than one hour before the scheduled
time of departure and to reach
your final destination less
than two hours after the scheduled
time of arrival; or
- Alitalia can prove that the
cancellation is caused by extraordinary
circumstances which could not
have been avoided even if all
reasonable measures had been
taken.
you are entitled to compensation
as follows:
- EUR 250 for all flights of
1 500 kilometres or less
- EUR 400 for all intra-Community
flights of more than 1 500 kilometres,
and for all other flights between
1 500 and 3 500 kilometres
- EUR 600 for all flights not
falling under (a) or (b) of
this paragraph
When you are offered re-routing
to your final destination on an
alternative flight as described
above at paragraph I. (b) or (c),
and the arrival time of the re-routed
flight does not exceed the scheduled
arrival time of the flight originally
booked:
(a) by two hours, in respect of
all flights of 1 500 kilometres
or less; or
(b) by three hours, in respect of
all intra-Community flights of more
than 1 500 kilometres and for all
other flights between 1 500 and
3 500 kilometres; or
(c) by four hours, in respect of
all flights not falling under (a)
or (b) of this paragraph,Alitalia
may reduce the compensation described
above by 50%.
For the above purposes, "final destination"
means the destination on the ticket
presented at the check-in counter,
or, in the case of directly connecting
flights, the destination of the
last flight; alternative connecting
flights available shall not be taken
into account if the original planned
arrival time is respected.
The assistance described above will
apply without prejudice to any rights
you may have under applicable law
(including EU Directive 90/314 on
package travel) to further compensation,
although any such assistance granted
may be deducted from any such further
compensation.
This Notice is required by Regulation
EC 261/2004 of the European Parliament
and of the Council of the European
Union.
[Upon your request, Alitalia
will give you in written form the
contact details of the national
designated body for the enforcement
of the Regulation EC 261/2004 in
any particular case. Such body for
flights departing from an Italian
airport is ENAC (Ente Nazionale
per l’Aviazione Civile), located
in Rome, Viale del Castro Pretorio,
118 – 00185 / ITALY].
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Terms & Conditions of Carriage
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